Contact Us

We're a small, independent team and we read everything that comes in. Emailing the address that best matches your question is the fastest way to get help.

Which address to use

• support@goldenpalmnovels.com — Account help, sign-in problems, bug reports, moderation appeals, and general questions.
• copyright@goldenpalmnovels.com — General copyright questions. To file an actual takedown notice, follow the procedure in our DMCA Policy at /dmca and email dmca@goldenpalmnovels.com — properly formatted notices get handled fastest.
• legal@goldenpalmnovels.com — Privacy requests, data questions, and anything legal.
• feedback@goldenpalmnovels.com — Product feedback, feature requests, and suggestions.

What to include

A few details up front save a lot of back-and-forth:

• The email address on your account, if your question involves one
• A link to the story, chapter, comment, or profile you're writing about, where relevant
• For bugs: what you expected to happen, what actually happened, and the device and browser you were using
• For copyright complaints: the exact elements listed in our DMCA Policy at /dmca

Before you write

The answer you're looking for might already be here:

• Common questions about accounts, publishing, ratings, and reporting are answered on our FAQ at /faq
• What's allowed on the platform is covered in our Community Guidelines at /guidelines
• Spotted a bug while browsing? The feedback widget on the site goes straight to the team

Response times

We're a small team, so replies can take a few days, especially over weekends. Copyright takedown notices follow the timelines in our DMCA Policy. Either way, every message is read by a person.